General Contract & Guarantee

By interacting with this website or booking any service or services with Tcpetcare Ltd all clients will be deemed to have read and accepted these legally binding terms,and conditions and also the terms and conditions appertaining to payments, which one or both Tcpetcare reserve the right to change or amend at any time.

Tcpetcare will not confirm any booking for the first time until a face-to-face consultation at the client’s home has been carried out, with both the client and the client’s pet or pets present.

Cancellation Policy and Payments,

Payment details depend on the service being booked and provided and these can be found on the Price Guides and Payment Details and Terms pages 

Amendments and Changes To Prices

Tcpetcare reserves the right to amend all prices at any time, existing customers will be given seven days’ notice of any amendments if it affect them.

Security and client keys

1. Keys provided (or key safe/alarm codes supplied) will be kept securely by Tcpetcare, and will not be divulged to any outside parties.

2. On the very rare chance that a set of keys are lost. Tcpetcare will not be held responsible for any financial losses occurring to the client, however, the client is welcome to claim against the business insurance.

3. Tcpetcare cannot be held liable for any accident or injury, outside of our control, happening to your pet when we are out on our walk, or when your pet is in our care in your home.

4. Please inform Tcpetcare of any video cameras/additional security measures in place on your property. Failure to do so means we have the right to terminate the booking without notice.

Medical/Veterinary

1. The client is wholly responsible for any veterinary bills, regardless of how they are incurred, while their pet(s) is in the care of Tcpetcare.

2. Please inform us of any relevant medical history or allergies your pet has before the booking is confirmed.

Canine Behavioural Issues 

1 You must inform us of any known or potentially dangerous behaviour issues your dog(s) may exhibit at the time of the initial meet & greet. Tcpetcare must also be alerted immediately to any sudden changes in the dog(s) behaviour, which could potentially cause danger to the walker and or other people and animals. Failure to do so may result in additional charges or cancellation of any future bookings.

2 Please inform us of any likes/dislikes or fears/phobias your dog(s) have prior to walking or overnight dog sitting bookings starting.

Emergency Contact

Where possible, the client must provide us with at least one additional contact name and number in case of emergencies. If neither you nor the additional contact is available, we reserve the right to consult with a veterinary surgeon, at the client’s expense and decide, other than euthanasia, what to do in the best interests of your pet.

Equipment/Household Supplies

The client must provide all items necessary for their pet or pets to be adequately cared for in their absence. Including (but not limited to) pet food, medication,  tags, and collars. Harnesses. Should your pets require any additional supplies whilst in the care of Tcpetcare, these will be purchased by Tcpetcare and the client must reimburse them for the full amount..

Public Liability Insurance

Although we hold full Public Liability insurance up to one million pounds your pets should also be insured and chipped by the client (wherever possible). We reserve the right to refuse a booking for any recipient who is not insured. Loss/injury while we will endeavour to take the very best care of your pet(s) at all time and will make every effort to ensure that your pet(s) are well looked after in your absence we cannot be held liable for any loss, injury or death to the pet , either outside or inside your home that is out of our control, whilst they are in our care.

Photography & Videography

We may wish to take (and retain) photographs and videos of your pet(s) to demonstrate our services, and to share on social media. At no point will these pictures or videos feature the owner’s facial image, or images of their family members or include an image that could identify their homes in such a way that could result in a compromise to the security of the premises. These pictures will not be used for any other purposes other than those described. 

Legislation and Safety (Dogs)

1. In accordance with the Control of Dogs Order 1922, dogs should wear a collar with a tag with the name and address (including postcode) of the owner engraved or written on it. A phone number is optional but advisable. Failure to do so may result in a fine, which the dog owner will be liable for.

2. We reserve the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the dog walker or other dogs (where the continuing of said contract is deemed, by us, to constitute a risk). In the likelihood of such events, your emergency contact will be contacted for further advice.

Walk Safety & security (Dogs)

1. For the safety and security of the dogs, and the safety of other people and animals. all dogs will be exercised on a lead at all times. (many local authority by-laws demand this in public places) and will only be let off lead if in a safe secure and enclosed dog exercise field.

2. The walker will apply personal judgment and cut short a walk, if necessary, because of extreme weather conditions; including, but not limited to, excessive heat, torrential rain, thunderstorms, and snow/ice. The decision to do so lays with the judgment of the walker. They may also cut short a walk due to security worries (there have been a lot of dog thefts in recent times), or if the dog(s) display uncontrollable aggressive behaviour to the walker, other people, or other animals.

3. You are asked to please provide a towel by the front door, so your dog(s) can be towelled down after a rainy walk. It must be noted that while we towel dry dogs as best we can, we cannot guarantee that all mud traces will be removed. Therefore, if your dog(s) have open access to rooms where there is soft furnishing we recommend the use of extra covers on these items or have a separate area to keep the dog(s) after a walk.

4. Dogs will be picked up from your home or accommodation and walked on the lead in your local area.

5. Walk time will start from the moment we arrive at your home to the time we drop off your dog. Any additional services such as. feeding or towel drying will be included in this time.

Timings

Unfortunately, although we try and walk your dog or visit your pet at the time you’d like us to, we cannot guarantee being able to do this. Also, all visit and walk durations are approximate durations.

Steve Frost (Director Tcpetcare Ltd) P