Effective From: December 2024 and Amended February 2026

Tcpetcare Ltd is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our services.

1. Information We Collect

We may collect the following information when you use our services, we do not store customer bank details on this site, and we do not collect credit or debit card details:

• Personal Details: Name, address, phone number, email address.
• Pet Information: Details about your pet(s), such as breed, age, and health conditions.
• Payment Information: If applicable, to process payments securely.
• Communication Records: Notes from inquiries, emails, or other correspondence.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our pet care services.
• To communicate with you regarding bookings, updates, or service inquiries.
• To maintain accurate records for our business operations.
• To comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except:

• When required by law or regulatory authorities.
• To process payments securely via trusted payment providers.
• To trusted service partners assisting us in delivering services (e.g., emergency pet care).

4. Data Security

We take the protection of your data seriously and implement appropriate measures to safeguard your information from unauthorized access, use, or disclosure.

5. Retention of Information

We retain your information only as long as necessary to provide our services or as required by law.

6. Your Rights

You have the right to:

• Access your personal information and request corrections if it is inaccurate.
• Request the deletion of your personal information, subject to legal or contractual obligations.
• Withdraw consent for specific uses of your information.

To exercise these rights, please contact us at info@tcpetcare.co.uk

7. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to decline cookies if you prefer.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the updated policy will include the effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Tcpetcare Ltd
Email: info@tcpetcare.co.uk

This Privacy Policy ensures we handle your data with care and transparency. Thank you for trusting Tcpetcare Ltd with your pet care needs.