Pet Care Services West Midlands - Most Asked Q&As
Your Questions about PetProHub
These FAQs are designed to answer common questions from pet care businesses about PetProHub and how the platform works.
1. What is PetProHub?
PetProHub is a platform designed to help pet owners find professional pet care providers across the West Midlands.
It focuses on connecting pet owners with established businesses such as dog walkers, pet sitters, groomers, trainers and licensed boarding providers.
2. How is this different from searching on Google?
Search engines return a wide mix of results, including unverified providers and informal services.
PetProHub is focused specifically on professional pet care businesses, helping pet owners find relevant, reliable providers more easily.
3. Who can join PetProHub?
PetProHub is open to professional pet care businesses, including:
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Dog walkers
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Pet sitters
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Cat sitters
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Groomers
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Trainers and behaviourists
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Licensed boarding providers (home boarding, kennels, catteries)
4. Is PetProHub free to join?
At the current stage, businesses can register their interest for free.
When the platform launches, listings will operate on a simple monthly subscription model.
5. How much will it cost?
The planned pricing is £20 per month for a standard listing.
Early registrants will receive priority listing when the platform launches.
6. When will PetProHub launch?
PetProHub is currently in development.
The platform will move to the next stage once there is a sufficient number of businesses registered, at which point early registrants will be invited to activate their listings.
7. What do I get with a listing?
A listing will include:
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Business profile
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Services offered
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Contact details
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Website and social links
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Location and areas covered
8. What is the Verified PetProHub badge?
This is a future feature. The Verified PetProHub badge will be intended to highlight professional pet care providers.
This may include confirmation of:
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business insurance
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licensing (where required)
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professional operation
9. Will I need a licence to join?
Not all pet care services require a licence.
However, services such as boarding and daycare must comply with the
Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018.
PetProHub aims to promote awareness of these requirements.
10. How will customers find my business?
PetProHub is being developed as a search platform, allowing pet owners to find businesses based on:
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location
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service type
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professional criteria
11. Will I be competing with other businesses?
PetProHub is designed to help pet owners find suitable providers, not to create direct competition.
Many pet owners look for multiple options, and being listed increases visibility.
12. Do you take commission on bookings?
No.
Unlike platforms such as Rover, PetProHub is not a booking platform and does not take commission.
Businesses deal directly with their customers.
13. Who is behind PetProHub?
PetProHub has been created by Steve Frost the owner of Tcpetcare, an established pet care business in Coventry operating since 2019.
The platform is being developed with a focus on professional standards and industry understanding.
14. You already own and operate a pet care business, does this mean that Tcpetcare will have priority when it comes to listing?
No — owning and operating a pet care business does not give Tcpetcare any priority when it comes to listing on PetProHub.
PetProHub is designed to be a fair and transparent platform where all pet care professionals are treated equally. Listings are not influenced by ownership or affiliation, but instead are presented based on relevant factors such as location, service type, availability, and the quality of information provided in each profile.
Tcpetcare will be held to the same standards as every other business on the platform. This means its visibility will depend on how complete and helpful its listing is, along with client reviews and overall engagement — just like any other provider.
The goal is to create a level playing field that benefits both pet owners and service providers, ensuring that every business has an equal opportunity to be discovered and trusted.
15. How do I register?
You can register your interest via the PetProHub page:
https://tcpetcare.co.uk/petprohub/
15. What happens after I register interest?
After registering:
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your details are recorded
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you will be contacted when the platform progresses
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you will be invited to activate your listing when subscriptions open